Privacy Policy | Larkmila

Our Privacy Commitment

At Larkmila, we understand the importance of personal privacy. Every visit, every browse, and every order placed is accompanied by your trust in us—trust that we will handle the personal information you voluntarily provide with care. We never take that trust for granted.

This Privacy Policy is designed to clearly inform you about: what information we collect when we operate the website www.larkmila.com, how we use that information, under what circumstances we share it with third parties, and what rights you have regarding your information. We recommend that you read this document carefully so that you can use our services with full understanding.

I. Information We Collect

In order to provide you with a smooth shopping experience, process orders, deliver goods, and continuously improve our website services, we collect information in the following scenarios:

1. Information You Voluntarily Provide
When you place an order on the Larkmila website or contact us via email, we may collect the following information:

• Name (recipient's name);

• Email address;

• Shipping address (including street address, city, state/province, postal code, country/region);

• Contact phone number (for delivery and customs communication);

• Order details (product names, sizes, quantities, etc.);

• Any text, images, or attachments you send to us via email.

2. Information Automatically Collected
When you visit our website, our systems may automatically record the following information through cookies and similar technologies:

• Browser type and version, operating system, device type, and screen resolution;

• IP address (used to determine approximate geographic location of access);

• Access time, browsing duration, and page visit paths;

• Referral source (i.e., which website you came from before visiting Larkmila);

• Click behavior, search keywords, and product browsing history within the site.

3. Payment Information
When you complete payment for an order, payment-related information (such as the last four digits of your card number, payment amount, payment time, transaction status, etc.) is transmitted through the secure interface of our payment gateway. We do not store any complete payment card numbers, CVV security codes, or other sensitive payment information.

II. How We Use Your Information

We use the information we collect for the following core purposes:

1. Order Processing and Fulfillment

• Confirming orders, generating contracts, and sending order confirmation and dispatch notification emails;

• Arranging product packaging, shipping, and logistics tracking;

• Processing returns, exchanges, and refund requests;

• Communicating with you regarding order-related issues via email.

2. Customer Service and Support

• Responding to inquiries, complaints, or suggestions you submit via email;

• Verifying your identity and order information to ensure the security of communications;

• Collecting and organizing your feedback for internal service quality improvement.

3. Website Operation and Optimization

• Analyzing access data to understand user preferences and browsing habits, optimizing page layout and content presentation;

• Monitoring website performance, troubleshooting technical issues, and preventing security risks;

• Collecting website traffic and user behavior data (in anonymous or aggregated form) for internal decision-making reference.

4. Legal Compliance
When necessary, using or disclosing relevant information to fulfill legal obligations in accordance with applicable laws, court orders, or government requests.

III. Information Sharing and Disclosure

We deeply understand that your personal information belongs to you, not to us. We do not sell, rent, or arbitrarily share your personal information with unrelated third parties. We may share information with third parties only in the following specific and necessary circumstances:

1. Logistics Carriers
To complete order delivery, we need to provide the recipient's name, shipping address, and contact phone number to our partner logistics carriers (such as DHL, FedEx, UPS, and regional postal systems) to ensure smooth delivery.

2. Payment Service Providers
The payment processing of orders is handled through third-party payment gateways, which obtain necessary order amount and transaction information to complete payment verification and settlement. Data transmission between us and payment service providers is encrypted through secure interfaces, and payment information is not stored on our servers.

3. Legal Requirements
If laws, regulations, judicial authorities, or administrative agencies require us to disclose specific information, we will comply strictly within the scope authorized by law and disclose only the information required.

4. Business Transfers
In the event of a merger, acquisition, asset transfer, or liquidation involving Larkmila or its related businesses, your personal information may be transferred as part of the transaction assets. Before such an event occurs, we will notify you via email or through a prominent notice on our website, and ensure that the receiving party continues to abide by the commitments of this Privacy Policy.

IV. Cookies and Similar Technologies

What Are Cookies

Cookies are small text files that websites store on your browser to record your preferences and behavioral data. Larkmila uses cookies to enhance your browsing experience, including but not limited to:

• Remembering the products you have viewed and items added to your shopping cart (without requiring login);

• Analyzing website access data to help us optimize page structure and content recommendations;

• Providing smoother page loading experiences.

Your Choices

You can refuse or delete cookies by modifying your browser settings. However, please note that disabling cookies may result in limited website functionality (such as lost shopping cart records or slower page loading). We recommend keeping cookies enabled for the best browsing experience.

V. Data Storage and Security

Storage Location and Duration

Your personal information will be stored on secure servers maintained by us and our service partners. We will retain your information for as long as necessary to:

• Fulfill orders and provide after-sales service;

• Comply with legal requirements regarding the retention period of transaction records;

• Address potential disputes or complaints.

Typically, order-related information will be retained for at least 7 years to meet financial and legal compliance requirements.

Security Measures

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, including but not limited to:

• Using SSL/TLS encryption protocols to encrypt data transmission on our website;

• Implementing firewalls and access control permissions for servers and databases;

• Conducting regular security assessments and vulnerability testing;

• Granting access to your personal information to employees only on a "need-to-know" basis, with all such personnel bound by confidentiality obligations.

VI. Your Rights

You have the following rights regarding your personal information, which you may exercise at any time by contacting us via email:

1. Right of Access
You may request a copy of the personal information we hold about you, including order records and contact details.

2. Right of Rectification
If you find that the personal information we hold is incorrect or incomplete, you have the right to request correction or supplementation.

3. Right of Erasure
You may request deletion of your personal information under the following circumstances:

• The information is no longer necessary for the purposes for which it was collected;

• You withdraw your consent for processing (and there is no other legal basis for continued processing);

• The processing violates applicable laws.
  Please note that if laws require us to retain specific transaction records, we will retain necessary information to the extent permitted.

4. Right to Withdraw Consent
If processing is based on your consent, you have the right to withdraw that consent at any time. Upon withdrawal, we will stop processing activities based on that consent.

5. Right to Complain
If you believe your information rights have been violated, you have the right to lodge a complaint with your local data protection supervisory authority.

VII. Third-Party Links

The Larkmila website may contain links to external third-party sites (such as payment platforms, logistics tracking pages, etc.). This Privacy Policy applies only to the Larkmila website and does not apply to any third-party websites. When you click on a link to a third-party platform, that platform's data collection and processing activities will be governed by its own privacy policy. We recommend reviewing the relevant platform's privacy terms carefully before use.

VIII. Privacy Protection for Minors

The Larkmila website and services are intended for use by adults. We do not knowingly collect personal information from minors. If you are under 18 years of age, please obtain consent from your parent or legal guardian before using this website, placing an order, or providing any personal information. If we discover that we have collected information from a minor without parental consent, we will delete the relevant data as soon as possible.

IX. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes to the policy, we will post a notice prominently on the website and send notifications via email to users for whom we have retained contact information. The updated Privacy Policy will take effect on the date indicated as the "Last Updated" date on the page.

We recommend that you periodically review this page to stay informed about how we are protecting your information.

X. How to Contact Us

If you have any questions about this Privacy Policy, wish to exercise your information rights, or have any concerns regarding the processing of your personal information, please contact us via email. We will provide a thoughtful response as soon as possible after receiving your message.

We promise that every email we receive will be read, respected, and taken seriously. Protecting your privacy is protecting the most precious trust between us.