Shipping Policy | Larkmila

Everything You Need to Know About Delivery

The moment you complete your order at Larkmila, we begin the journey of delivering a garment from our space to your hands. We want this journey to be clear, reliable, and reassuring. To that end, we have established a concise yet comprehensive shipping policy that covers every stage—from order processing to final delivery. Please take a few minutes to read through the following information so that you are fully informed about the entire delivery process.

I. Processing Time

Order Handling Period

Every order goes through necessary processing steps before shipment, including order verification, quality re-inspection, and packaging preparation. We commit to completing order processing and handing over the package to the carrier within 1 to 3 business days.

Business Day Definition

• "Business days" refer to Monday through Friday, excluding public holidays and weekends.

• Order processing time is calculated from the day you receive your order confirmation email.

• If your order contains multiple items, processing time may be slightly extended, but we will still strive to complete it within the promised timeframe.

Order Cut-off Time

• Orders placed and paid for before 2:00 PM (local time) on a business day will be processed on the same day. Orders placed after this time will be processed on the next business day.

• Orders placed on weekends or public holidays will be processed on the first business day following the holiday.

Special Circumstances
In the event of force majeure (such as extreme weather, carrier system failures, customs clearance delays, etc.), shipping times may be extended. Should such situations arise, we will notify you promptly via email and continue to monitor progress.

II. Delivery Time

After dispatch, delivery time depends on the destination region and the chosen shipping method. Below are our standard delivery time references:

Standard Shipping

• Major delivery regions: Estimated 5 to 12 business days for delivery;

• Remote areas or special destinations: Estimated 7 to 15 business days for delivery;

• The above timeframes are calculated from the date the package is handed over to the carrier, excluding order processing time.

Important Notes

• The delivery times above are estimates. Actual delivery may be affected by customs clearance, local delivery efficiency, holiday peaks, weather conditions, and other factors.

• We will send you a tracking number via email after dispatch, so you can monitor the shipping progress in real time.

• In some destination countries, customs may conduct random inspections on packages, which may extend clearance time. Such situations fall under the jurisdiction of the carrier and local customs authorities—while we cannot intervene directly, we will monitor closely and assist in follow-up.

III. Shipping Methods

Larkmila maintains long-term partnerships with multiple international carriers and selects the most appropriate shipping channels based on destination and package weight, ensuring safe and efficient delivery. Our shipping methods mainly include:

Standard International Delivery Service

• Partner carriers: Include DHL, FedEx, UPS, and quality postal networks in various regions;

• Fully trackable—tracking links and numbers will be sent via email after dispatch;

• Basic shipping insurance coverage (covering loss or severe damage during transit);

• Signature required upon delivery, or authorized receipt, depending on local delivery policies.

Packaging
We place great emphasis on packaging. Every Larkmila garment is carefully placed in a dust bag before being packed into the outer shipping box, with adequate cushioning materials for protection. We believe that a garment should be treated with care throughout its entire journey from us to you.

IV. Shipping Rates

Larkmila's shipping rate structure is simple and straightforward, with only two tiers, calculated based on the total order value (excluding shipping costs) in US Dollars (USD) .

Standard Shipping Rate

• For orders with a total merchandise value equal to or below USD 100, a USD 8 shipping fee applies.

Free Shipping

• For orders with a total merchandise value exceeding USD 100, free shipping is automatically applied—no shipping fee will be charged.

Rate Notes

• Shipping fees are calculated in USD and will be converted at the real-time exchange rate of your payment method at checkout;

• Total order value is based on the actual amount paid after any discounts (excluding shipping costs);

• Free shipping is automatically applied to eligible orders—no promo code or additional action is required;

• For return shipping cost responsibility, please refer to the relevant section in our Return Policy.

V. Order Tracking

Once your package is dispatched, you will receive a shipping confirmation email containing a tracking number and a corresponding tracking link. You can check the status of your package at any time through the following means:

• Click the tracking link in the email to be redirected to the carrier's official tracking page;

• Copy the tracking number and manually enter it on the carrier's official website or a third-party tracking platform;

• In some regions, courier services may also offer SMS or app push notifications to keep you updated on delivery progress.

If you have not received tracking information within 5 business days after dispatch, or if the tracking status has not been updated for an extended period, please contact us via email. We will promptly communicate with the carrier and provide you with the latest updates.

VI. Customs Duties and Import Taxes

For international deliveries, some destination countries or regions may impose customs duties, value-added tax (VAT), or other import fees on packages. Please note the following regarding these charges:

• Customs duties and related import taxes are determined by the destination customs authorities based on local laws and the declared value of the package—these are not fees charged by Larkmila;

• Such charges are the responsibility of the recipient (i.e., the buyer), and the exact amount will be communicated by customs;

• Duty-free thresholds vary by country and region—please familiarize yourself with your local import tax policies before placing an order;

• If a package is returned due to the recipient's refusal to pay customs duties, the round-trip shipping costs and customs processing fees will be borne by the buyer and deducted from any refund issued.

We will accurately declare the merchandise value on the outer packaging and label it as "garments/clothing" to comply with customs declaration requirements.

VII. Shipping Address

Please carefully review your shipping address when placing an order, ensuring that all information is complete and accurate, including:

• Full name of the recipient (preferably matching identification documents for customs purposes);

• Detailed street address (including building number, floor, unit, etc.);

• City, state/province, and postal code;

• Contact phone number (for courier communication and customs purposes).

If a package cannot be delivered, is delayed, or is returned due to incorrect or incomplete address information, any associated liability and additional shipping costs will be the responsibility of the buyer. If you notice an error in your shipping address, please contact us via email as soon as possible—we will do our best to assist with corrections before the package is dispatched.

VIII. Receiving Your Package

To protect your rights, we recommend paying attention to the following when receiving your package:

• Inspect the outer packaging for obvious damage, crushing, or signs of resealing while the courier is present. If any irregularities are found, you may refuse delivery or note the exception on the delivery slip;

• After opening the package, please verify the item quantity and style against your order as soon as possible;

• If you discover any damage caused during transit, please take photos and contact us via email within 7 calendar days of delivery, so we can assist with the claims process;

• In some areas, couriers may leave packages at collection points, property management offices, or with neighbors due to local delivery policies—please stay alert for delivery notifications and collect your package promptly to avoid loss.

IX. Additional Shipping Matters

Larkmila is consistently dedicated to providing reliable and transparent shipping services. As international shipping involves different laws, logistics infrastructures, and customs policies across various countries and regions, unforeseen situations may occasionally arise during delivery. We commit to responding to your inquiries within 1 to 2 business days and to actively coordinating all available resources to resolve any issues to the best of our ability.

We also welcome your feedback on your shipping experience—whether it is about satisfactory delivery speed or areas you believe we could improve. Every opinion serves as a valuable reference for Larkmila's ongoing service optimization.

Thank you for choosing Larkmila. We hope this shipping policy helps you wait for your package with fewer questions and more anticipation. We are carefully sending every piece of clothing from our world, safely to yours.