Return Policy | Larkmila

Our Commitment

Larkmila has always believed that the encounter between a garment and its wearer should be a joyful experience. From the moment you open your package, we hope you can feel our dedication to quality and attention to detail. However, we also understand that due to factors such as sizing, color, and personal preference, online clothing shopping inevitably involves a certain degree of uncertainty. Therefore, we have established a clear, fair, and reasonable return and exchange policy to protect your shopping rights and to make every choice more reassuring.

I. Conditions for Returns and Exchanges

We accept return/exchange requests under the following circumstances:

1. Quality Issues
If the garment you receive has obvious quality problems—such as fabric defects, stitching flaws, damage, stains, or asymmetry—please contact us within 7 calendar days of the delivery date. We will arrange a free return or exchange based on the actual situation and bear the round-trip shipping costs. For quality issues, you will need to provide relevant photos or short videos as proof so that we can accurately verify and document the matter.

2. Incorrect Shipment
If the item you receive does not match the style, color, or size you ordered, please inform us within 7 calendar days of delivery. We will prioritize arranging shipment of the correct item and cover the return shipping costs. If you prefer a refund, a full refund will also be issued.

3. Incorrect Size or Unsatisfactory Fit
Since each person's body type and wearing preferences differ, Larkmila's size recommendations are for reference only. If you find that the size does not fit after trying on, or the actual look does not meet your expectations, we also accept returns under the following conditions:

• The request must be submitted within 14 calendar days of the delivery date;

• The item has not been worn outdoors, washed, altered, and retains its original tags and packaging;

• The item is free from makeup stains, perfume, body odor, smoke, or other marks that would affect its resale condition;

• For hygiene reasons, intimate apparel (such as underwear, swimwear, etc.) cannot be returned or exchanged due to size issues. Please refer carefully to the size guide before purchasing.

4. Dissatisfaction with Style or Color
If you receive an item and find that the actual color differs from the website images (excluding reasonable variations caused by different display devices) or that the style is not what you expected, we accept returns as well. The time limits and item conditions remain consistent with the "Incorrect Size" terms above.

II. Non-Returnable Items

To protect the rights of all consumers, returns will not be accepted under the following circumstances:

• Requests submitted beyond the time limits specified above;

• Items with tags removed or cut off;

• Items that have been worn, washed, altered, or show obvious signs of use;

• Damage caused by personal handling (such as tears, stains, improper washing, etc.);

• Incomplete packaging or severely damaged original packaging;

• Items clearly marked as "final sale" or "clearance" with a "non-returnable" designation (such items will be clearly indicated on the product page);

• Intimate apparel such as underwear, swimwear, socks, and other hygiene-related categories that are not eligible for return or exchange (with clear notice on the product page).

We kindly advise you to inspect and try on your items promptly upon receipt to ensure that any return or exchange request can be made within the valid time frame.

III. Return Process Guide

To ensure a smooth and efficient return process, please follow the steps below:

Step 1: Submit a Request
Please send your return/exchange request to us via email, including the following information:

• Order number;

• Name and quantity of the item(s) you wish to return or exchange;

• Reason for return/exchange (quality/size/style/incorrect item, etc.);

• A brief description of the issue, along with relevant photos or videos (mandatory for quality issues and incorrect shipments);

• Your preference: exchange (please specify the desired size or color) or refund.

Our team will review your request within 1 to 2 business days of receiving your email and will reply with the review results and further instructions.

Step 2: Obtain Return Authorization
Once your request is approved, you will receive a confirmation email containing a Return Authorization Number. Please clearly mark this number on the outside of your return package, or print the authorization email and place it inside the package. Items returned without prior authorization cannot be processed.

Step 3: Pack Securely
Place the item(s) along with all original packaging, tags, labels, and any promotional gifts (if applicable) into a suitable outer box or shipping bag. We recommend using bubble wrap or cushioning materials to protect against impact and pressure during transit—damage caused by improper packaging may affect the processing of your return.

Step 4: Ship the Return
Please follow the shipping instructions provided in our reply email and send the package via the recommended carrier. Shipping cost responsibility is as follows:

• For quality issues and incorrect shipments: Shipping costs are covered by Larkmila. Please pay the shipping fee upfront, then email us a photo of the shipping receipt along with the amount, and we will reimburse the shipping cost to your payment account after the refund or exchange is completed.

• For returns due to size, style, color, or other personal preference reasons: Shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service so that you can monitor the delivery status at any time.

The return address will be provided in the approval email.

Step 5: Inspection and Processing
Upon receiving your return, we will complete the inspection within 2 to 3 business days. The inspection covers item condition, tag integrity, and packaging completeness. After approval:

• Exchange: We will ship the replacement item within 3 to 5 business days after approval and notify you of the new tracking number via email;

• Refund: We will initiate the refund within 3 to 5 business days after approval, and the amount will be credited back to the original payment method you used. The actual arrival time depends on the processing speed of your payment platform and bank.

IV. Important Notes on Returns and Exchanges

• All return/exchange requests must be communicated via email. Please use the email address associated with your order when submitting your request, so that we can quickly verify your order information.

• The return/exchange time limit begins from the delivery date, as shown on the carrier's official tracking page.

• If you need to return or exchange multiple items from the same order, please submit a single request and send all items back in one package to avoid delays or omissions caused by separate shipments.

• Exchanges are limited to the same style in a different size or the same style in a different color. Exchanges to a completely different style are not supported. If you wish to choose a different style, we recommend returning the original item and placing a new order.

• The refund amount is based on the actual amount paid and does not include any promotional credits or vouchers used in the original order (if applicable). Shipping fees (except for quality-related issues) are non-refundable.

• If inspection reveals that the returned item does not meet our return conditions, we will contact you via email to explain the situation and return the item to you at your own shipping cost.

V. Suggestions and Reminders

To help you enjoy a smoother shopping experience, we offer the following suggestions:

• Before placing an order, please carefully review the size guide, fabric composition, care instructions, and model try-on reference information on each product page. This content will help you make a more informed choice in selecting the right style and size.

• Upon receiving your package, please inspect the items in a well-lit environment and try them on while keeping the tags intact. Be mindful to avoid contact with makeup, perfume, and other substances during try-on.

• For styles you are unsure about, we recommend purchasing one piece first to try, and then consider purchasing additional colors or matching items after confirming it fits your needs—this helps minimize unnecessary returns and exchanges.

Larkmila values the long journey that every garment takes from design to your doorstep, and we equally value the time and trust you place in us. We hope that this clear and transparent return policy brings you greater peace of mind and confidence with every online purchase.

Larkmila reserves the right of final interpretation of this Return Policy. Should you have any questions, please do not hesitate to reach out to us via email. We will assist you with the utmost sincerity.